Privacy Policy

Introduction

Welcome to Rescom Realtech ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or engage with us in relation to real estate transactions.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information

We may collect the following personal information when you:

• Register on our website or mobile application
• Submit property inquiries or contact forms
• Schedule property viewings
• Subscribe to our newsletter
• Communicate with our team

This information may include:

• Full name and contact details (phone, email, address)
• Property preferences and search criteria
• Financial information (budget, loan requirements)
• Documents for property transactions (income proof, ID documents)
• Communication records and correspondence

Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and browser information
• Device type and operating system
• Pages visited and time spent on our website
• Referral source and exit pages
• Cookies and similar tracking technologies

How We Use Your Information

We use the collected information for the following purposes:

Service Provision

• Provide real estate services and property recommendations
• Process property inquiries and schedule viewings
• Facilitate property transactions and documentation
• Maintain and improve our website and services

Communication

• Respond to your inquiries and provide customer support
• Send property updates and market information
• Notify you about new listings matching your preferences
• Send promotional materials and newsletters (with consent)

Legal and Business Operations

• Comply with legal obligations and regulatory requirements
• Prevent fraud and ensure security
• Analyze website usage and improve user experience
• Conduct business analysis and market research

Information Sharing and Disclosure

We may share your information in the following circumstances:

With Your Consent

We will share your information with third parties when you explicitly consent to such sharing.

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Property valuation and legal services
• Home loan and financial services
• Marketing and advertising services
• IT support and website maintenance

Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information against:

• Unauthorized access, alteration, disclosure, or destruction
• Accidental loss or damage
• Unlawful processing

Our security measures include:

• SSL encryption for data transmission
• Secure servers and access controls
• Regular security audits and updates
• Employee training on data protection

However, please note that no method of transmission over the internet is 100% secure.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Improve our services and customer experience

Generally, we retain:

• Customer account information: Until account deletion is requested
• Transaction records: As required by law (typically 7-10 years)
• Marketing communications: Until you unsubscribe
• Website analytics: Up to 26 months

Your Privacy Rights

You have the following rights regarding your personal information:

Access and Portability

• Request access to your personal information
• Receive a copy of your data in a portable format

Correction and Update

• Correct inaccurate or incomplete information
• Update your preferences and contact details

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing in certain circumstances

Objection and Withdrawal

• Object to processing for marketing purposes
• Withdraw consent where processing is based on consent
• Opt-out of marketing communications

To exercise these rights, please contact us using the information provided below.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications for material changes

Continued use of our services after changes constitutes acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: